The Models for Heroes’ complaints and feedback policy outlines the procedure in which to complain to us and our procedure for listening and handling and resolving those complaints.
We are committed to upholding transparent, legitimate, accountable procedures for beneficiaries, trustees and volunteers while in pursuit of the charitable aims of Models for Heroes. We do this by following charity law, the fundraising code, and other regulators of best practice. However, if you are unsatisfied with any element of our charitable activity, conduct, or policy, or wish to provide us with feedback, please follow these procedures below:
Please let us know about your complaint or feedback with as much detail as possible. Include:
E-mail in the first instance to firstname.lastname@example.org
Or write to our team at the below address:
Models for Heroes
Complaints & Feedback
1 Harrier Road,
Note: Models for Heroes do not operate a landline telephone number.
If you’re unhappy with how we have dealt with your complaint, you can ask for it to be reviewed by the following regulated organisations depending on the nature of the complaint: